Cleaning Specification and Tender Support Services
Our goal is ensure you obtain maximum value with minimal risk when out-sourcing cleaning services
Support services
When you engage HPC Solutions to support you through the process of contracting cleaning services, you also have access to a suite of integrated resources:
- Structured cleaning specifications, customised to your organisation’s objectives and cleaning requirements.
- A simple yet unambiguous agreement that is compliant with all current and relevant regulations.
- Use of our proprietary Cleaning Activity Level (CAL) framework to define and measure cleaning standards.
- A customisable Scope of Works matrix, combined with a tender costing tool to ensure price transparency, Fair Work compliance and easily understood specifications.
- Key Performance Indicator matrix and scoring tool.
- Request for Tender documentation.
- Tender evaluation tool.
Our team
When you engage HPC Solutions, you will work directly with Lead consultant, Bridget Gardner. Bridget brings 19 years of industry experience,11 years of writing cleaning standards and agreements and a wealth of knowledge about high performance cleaning.
We also pull on a team of consultants, each experts in their field, dependant on the nature of your project.
Read more about our team here.
Our approach
At HPC Solutions, we believe that:
- Your Agreement must set the foundation for a collaborative partnership, not an adversarial contract.
- Value can never be obtained via punitive penalties or the cheapest price.
- Highly prescriptive specifications can deter innovation and negate the contractor’s responsibility.
- Performance-based cleaning contracts are a recipe for disaster in a highly competitive, price-driven sector.
Our experience has shown that the best approach to ensuring maximum value with minimal risk, is by consistently embedding three key elements through the contracting life:
- Measurability: Agreements that set clear service expectations and measurable cleaning standards,
- Transparency: RFTs that require tenderers to demonstrate how their methodology and price will deliver it, and
- Manageability: KPIs that are based on your organisation’s capacity to manage the new contractor’s performance.
What people say
“I approached Bridget Gardner because we were lacking processes around cleaning of our leisure facilities. Bridget helped by formatting a detailed and easy to follow manual and also delivered a concise and well run training session to our team. Bridget was extremely organised and responsive throughout the process and the product that was delivered was to an excellent standard. Myself and the team found the whole experience informative and we now have a great resource to use for the future. I would recommend this program to any organisation wishing to further enhance their cleaning processes.”
“In early 2019 Realcorp Commercial Cleaning engaged Bridget Gardner to create a blueprint on how we operate, with the overall objective to have a high quality, sustainable and scaleable service offering to our growing client base. Bridget has recently completed our cleaning manual which we now use during new staff inductions as well as ongoing staff training to ensure a consistent approach to our operations. Bridget demonstrated extensive industry knowledge and a sound understanding of structure, systems and processes which are imperative in a volume based industry. I have no hesitation in recommending Bridget’s services.”
“Working with Bridget Gardner has been a pleasurable, educational and practical journey leading to the development of green cleaning methods and procedures that take our Cleaning Services to another level. Bridget’s knowledge of green cleaning systems, her accessible training approach and focus on delivering cleaning safely, effectively and efficiently, has helped us make our clients facilities great places to work, play and visit, whilst protecting people and the planet.”